Work Tracker Basics
Move issues, filter your board, and customize your view to keep your team's work organized and visible.
Your Work Tracker displays issues as cards arranged in vertical pipeline columns that represent different stages of your development process. The default pipeline structure includes New Issues, Icebox, Product Backlog, Sprint Backlog, In Progress, Review/QA, Done, and Closed, though you can customize these to match your team's specific needs.
Understanding your Work Tracker layout
Each issue card contains essential information for daily coordination:
Issue title with issue number and type icon
Assignee avatars (hover to see names)
Labels for work type, priority, or component
Story points in the bottom-left corner
High Priority pin for urgent issues (appear at top of columns)
GitHub icons when connected to pull requests
Hierarchical indicators for issues with sub-tasks and progress tracking
You can customize what appears on cards using the View options toggle at the top-right of the board. This lets you show or hide specific metadata to reduce clutter and focus on what your team needs.
Moving and updating issues
NOTE: Issues in your Goals & Planning Panel don't appear on the Work Tracker. This separation keeps strategic planning focused while execution tracking remains clutter-free.
Drag cards between pipeline columns to update their status. When you move an issue from New Issues to In Progress, you're directly changing its pipeline status — your board always reflects current work state without additional updates.
Setting high priority
Click the three dots on the issue card and select Pin to top and set as high priority. The issue gets a pin icon and red border, moving to the top of its column. High-priority status is workspace-specific, so different teams can prioritize the same work differently. Remove priority by dragging the issue below the priority section or using the options menu.
Bulk operations
Click on issue avatars to enable multi-select mode, then use the bulk actions menu to update multiple issues at once — change assignees, apply labels, move between pipelines, or set priority. This is particularly useful during sprint planning when organizing related work.
TIP: Use bulk operations during sprint planning to quickly assign multiple issues to team members or move completed work to Done status simultaneously.
Filtering and finding work
The filter toolbar at the top of your board provides multiple ways to narrow your view. Available filters include Parent, Label, Sprint, Assignee, Release, Estimate, Author, and Milestone.
NOTE: Initiative, Project, and Epic issues are hidden on the Work Tracker by default. To show these higher-level issues as cards, enable them using the Issue types filter.
Filter logic
When applying multiple filters, control how they work together using the filter logic dropdown. Matching ANY filter shows issues that meet at least one of your criteria. Matching ALL filters shows only issues that meet every criterion. To exclude items, type NOT: before a filter value — for example, NOT: backend in the label filter shows all issues except those with the backend label.
Saving views
Once you've set up a useful filter combination, click Save as new view to preserve it for future use. Saved views appear in the Views dropdown for quick access. To share a view with colleagues, share the URL — filters are built into the web address, so anyone with the link sees the same results.
TIP: Create saved views for common activities like "My current sprint work" or "High priority backend issues" to eliminate repetitive filtering.
Managing priorities and pipelines
High-priority issues automatically appear at the top of their columns with visual indicators. Priority status is workspace-specific, meaning different teams can prioritize the same work differently based on their context.
Pipeline customization should match your team's actual process. You can rename columns, add or remove pipelines, and rearrange all columns except the Closed pipeline, which stays fixed on the right side of the board. Monitor pipelines regularly for bottlenecks where issues accumulate — if Review/QA consistently has more items than your team can process, that's a signal to review your criteria or capacity.
Customizing your board view
The View options panel, accessible via the toggle at the top-right of your board, lets you control what appears on the board. Condensed view fits more issues on screen. Multi Column Pipelines displays cards in a grid that reads left to right and top to bottom. Pipeline descriptions adds context text to the top of each column.
The Show on issue cards section controls which metadata appears on cards. Toggle options for repositories, labels, sprints, parent issues, milestones, estimates, and dependencies based on what your team needs to see. All view options are per-user and don't affect what your teammates see.
FAQ
Q: How do I see all issues assigned to me across different pipelines?
A: Use the Assignee filter to show only issues assigned to you, or check My Work, which aggregates all your assignments across workspaces and pipelines.
Q: Can I customize the pipeline columns for my team?
A: Yes. You can add, remove, and rename pipeline columns to match your team's process. You can also rearrange all columns except the Closed column, which stays fixed on the right.
Q: Why don't I see some issues on my Work Tracker?
A: Issues in the Goals & Planning Panel don't appear on the Work Tracker by design. Also check your active filters, which may be hiding issues.
Q: How do I set an issue as high priority?
A: Click the three dots on the issue card and select Pin to top and set as high priority. This adds visual indicators and moves the issue to the top of its column.
Q: Can I view different levels of issue hierarchy on the board?
A: Yes. Use Next level down to see sub-tasks or Show all levels for the complete hierarchy, helping you focus on the right level of detail for your current activity.