How do I manage my subscription, billing, and account settings?
Control your Zenhub subscription, payment methods, licenses, and administrative settings
Managing your Zenhub subscription involves controlling payment details, adding or removing user licenses, and configuring administrative settings. Only Zenhub admins can make subscription changes, so understanding admin permissions is essential for account management.
Finding your subscription management
Access your Zenhub subscription settings by clicking your username at the bottom of the left sidebar, then selecting "Account management" from the dropdown menu. This takes you to your account overview where you can manage billing and subscription details.
From the account management page, you'll see different navigation options depending on your permissions:
For Zenhub admins: You can access "Manage plan," "Account details," "Users," and other administrative sections that control billing and subscription settings.
For regular users: You'll see a limited menu with basic account information like "Settings" and "Integrations," but won't have access to billing or subscription management features.
NOTE: Only designated Zenhub admins can view invoices, modify payment details, add or remove licenses, and make subscription changes.
TIP: If you need admin access but don't currently have it, ask your current Zenhub admin to grant you administrative permissions through the Users section.
Understanding Zenhub admin permissions
Zenhub admin status is required for all subscription and billing management tasks. Admins control who can access subscription settings and make billing changes.
Zenhub admins can view and download invoices, update payment methods, add or remove user licenses, cancel subscriptions, and grant admin permissions to other team members. Regular users cannot access these features even if they have GitHub organization admin permissions.
To become a Zenhub admin, you need to be designated by an existing admin through the organization management settings. GitHub organization ownership doesn't automatically grant Zenhub admin permissions - these are separate permission systems.
Check your current admin status in your Zenhub organization settings. If you need admin access for billing management, contact your existing Zenhub admin or reach out to support if no one on your team has admin access.
Managing user licenses
Control your team's Zenhub access by managing licenses through the "Manage plan" section of your account management.
In the Manage plan section, you'll see your current subscription status including how many licensed team members are in your organization and your renewal date. Use the "Add licenses" button to increase your license count when new team members join or need Zenhub access.
To remove licenses, navigate to "Account details" where you can see your current license count and use the "Remove licenses" option. This is useful when team members leave your organization or no longer need Zenhub access.
NOTE: You are charged for all licenses in your account whether they are assigned to users or not. Monitor license usage regularly to ensure your subscription matches your actual team size.
Your license changes typically take effect at the start of your next billing cycle. The interface shows your plan renewal date so you can understand when changes will be reflected in your billing.
Updating payment methods and billing information
Keep your payment information current through the "Account details" section to avoid subscription interruptions and ensure smooth billing processes.
In Account details, you'll find your subscription information including renewal date, license count, and total amount. The "Customer Information" section lets you edit billing details like company name and address information.
Below that, you'll see "Billing Information" where you can change your billing email and update your payment card. If no card is on file, you'll see "No card on account" with an "Update card" option to add payment information.
The "Billing History" section shows all your past invoices with dates, descriptions, amounts, and payment status. You can view individual invoices by clicking "View invoice" for any billing period.
TIP: Set up billing notifications or calendar reminders to review subscription details regularly, especially for growing teams where license counts change frequently.
Subscription plan options and changes
Choose the appropriate Zenhub plan based on your team size, feature requirements, and budget considerations.
Free trial: All new teams receive a 14-day free trial that includes full access to Zenhub features. Use this trial period to evaluate whether Zenhub meets your team's project management needs before committing to a paid subscription.
Standard plans: Paid plans typically charge per user per month and include access to all core Zenhub features including boards, reports, and collaboration tools. Review current pricing information for specific plan details and costs.
Plan changes: Contact support or use your admin settings to upgrade or downgrade your subscription plan. Plan changes usually take effect at your next billing cycle, with proration calculations for any mid-cycle adjustments.
Enterprise options: Large organizations may qualify for Zenhub Enterprise with advanced features, custom pricing, and dedicated support. Enterprise subscriptions follow different billing and management processes than standard plans.
Existing GitHub Marketplace customers
If you currently have a Zenhub subscription through the GitHub Marketplace, contact Zenhub support if you wish to make any changes to your plan or billing arrangements.
Support can help transition existing Marketplace customers to direct billing managed through Zenhub, which provides more flexibility for subscription management and plan changes. This transition preserves all your data and workspace configurations.
For any questions about Marketplace billing or plan modifications, reach out to Zenhub support who can provide guidance specific to your current subscription setup.
Canceling or modifying subscriptions
Make changes to your subscription when team needs change or when reassessing project management tool requirements.
CAUTION: Zenhub does not offer refunds for subscription cancellations or plan downgrades. Subscription cancellations take effect at the end of your current billing period, allowing you to continue using Zenhub until that date.
In the Account details section, you'll find a "Cancel subscription" option that allows you to end your subscription. Before canceling, consider whether reducing license counts through the "Remove licenses" option might better meet your needs, as sometimes subscription modifications are more appropriate than complete cancellation.
Account security and access management
Maintain appropriate security controls for your Zenhub account and billing information.
Review admin access regularly and remove admin permissions for team members who no longer need billing management capabilities. Limit admin access to team members who actively manage subscriptions and billing.
Enable two-factor authentication on accounts with admin privileges to protect sensitive billing information and prevent unauthorized subscription changes.
Monitor subscription changes and billing notifications to quickly identify any unauthorized modifications to your account or unexpected charges.
Keep contact information current in your account settings to ensure you receive important billing notifications, service updates, and security alerts.
FAQ
Q: Why can't I see billing or subscription options in my Zenhub account?
A: Only Zenhub admins can access billing and subscription management features. Contact your current Zenhub admin to request admin permissions, or reach out to support if no one on your team has admin access.
Q: What's the difference between GitHub organization admin and Zenhub admin?
A: These are separate permission systems. GitHub organization admin controls your GitHub settings, while Zenhub admin controls subscription, billing, and license management within Zenhub. You need Zenhub admin permissions specifically for billing management.
Q: When do license changes take effect for billing purposes?
A: License additions and removals typically take effect at the start of your next billing cycle. Some changes may be prorated depending on when they occur within your billing period. Check your specific plan terms for details.
Q: Can I manage multiple Zenhub organizations under one billing account?
A: Each Zenhub organization typically has its own subscription and billing management. Contact support if you need to manage multiple organizations or consolidate billing across different teams.
Q: What happens to our data if we cancel our Zenhub subscription?
A: GitHub repository data remains unaffected since it's stored in GitHub. However, Zenhub-specific features like boards, reports, and workspace configurations may not be accessible after cancellation. Export important data before canceling.
Q: How do I get invoices for accounting or reimbursement purposes?
A: Zenhub admins can download invoices through the billing section of their account management area. Invoices include detailed information about license counts, billing periods, and charges for accounting purposes.